Delivery, made clear
From our door to yours.
Straightforward dispatch, tracked delivery and realistic timing—so you know what happens after checkout.
Australian delivery
Express shipping is free on Australian orders over $80. Any charge for a smaller order is shown clearly at checkout before payment.
After dispatch, metro deliveries generally arrive within 2–6 business days. Country and remote destinations can take longer.
New Zealand and international delivery
Available services, current promotions and the final shipping cost for your destination are shown at checkout. International delivery generally takes at least 6 business days after dispatch and can vary by destination and customs processing.
Tracking your parcel
You’ll receive tracking by email when the order leaves us. Tracking may take a short time to activate after the label is created. If your parcel appears delayed, check the carrier’s latest scan before contacting us.
Address changes and delivery issues
Check your address carefully before placing the order. If something is wrong, email help@clairepowell.com.au immediately. We’ll try to help, but an address can’t be changed once a parcel has been dispatched.
If tracking says delivered but you can’t locate the parcel, first check safe places, household members and your local post office, then contact us with your order number.
Need help with a delivery?
Send us your order number and we’ll help you work through the tracking.