Answers, without the runaround.

We usually process orders within one business day. Once your parcel is on its way, you’ll receive a dispatch email with tracking details.

Express shipping is free on Australian orders over $80. Any charge that applies to a smaller order will be shown clearly at checkout before you pay.

After dispatch, metro deliveries generally arrive within 2–6 business days. Country and remote destinations can take longer. Australia Post tracking will provide the most accurate estimate for your address.

Yes. Available shipping options, current promotions and the final delivery cost for your destination are shown at checkout. International delivery generally takes at least 6 business days after dispatch and can vary by destination and customs.

Contact us as soon as possible at help@clairepowell.com.au. We’ll do our best to help, but an order can’t be changed once it has been packed or dispatched.

Yes. Refund returns must be requested and sent back within 30 days of receiving your order. Items must be unworn, unwashed and in original condition with swing tickets and labels attached.

A $10 processing fee per returned item applies to change-of-mind and size-related refunds. It does not apply to confirmed faulty items.

Request and send your exchange within 7 days of receiving the order. Include a prepaid, self-addressed satchel and email your order number, exchange request and return tracking to returns@clairepowell.com.au.

Return address: PO Box 938, Buddina QLD 4575, Australia.

Email returns@clairepowell.com.au before posting it back. Include your order number, a short description and clear photos of the fault. Confirmed faults are handled in line with Australian Consumer Law and do not attract the $10 processing fee.

We aim to process it within one business day of receiving your return and tracking information. Banks and payment providers may need additional time to display a refund in your account.

Read the full returns and refund policy.

Check the measurements and fit notes on the individual product page, as the cut can vary between styles. Compare those measurements with a similar garment you already own rather than relying only on a standard size number.

Many tops, shirts and dresses are offered across AU sizes 8–24. Availability varies by style and print, so the size selector on each product page is the best source for current stock.

Our one-size kaftans are designed with a generous, fluid cut that drapes rather than clings. Please check the exact garment measurements on the product page if you’d like to compare the width or length with something you own.

Absolutely. Email help@clairepowell.com.au or call 0417 209 749 with the style you’re considering and your usual size.

Materials vary by style and are listed on every product page. Many Claire Powell pieces use soft, breathable modal, while other styles may use cotton or chiffon depending on the design.

Always follow the care label supplied with the garment. As a general guide, wash colours separately in cold water, use a gentle cycle or hand wash, and avoid harsh bleach. Dry and iron according to the garment label.

Modal is valued for its soft handle, breathability and fluid drape. It also tends to resist creasing well, which makes many of our modal pieces easy to pack and wear while travelling.

Visit our Fabric & Ink Safety page for details about PFAS-free fabrics, filtered water washing and AZO-free printing inks.

Find us inside Runaway Bay Centre, 10–12 Lae Drive, Runaway Bay QLD 4216. Get directions.

Email help@clairepowell.com.au or call 0417 209 749. If your question concerns an order, please include the order number.

Yes. Retailers can view the wholesale range and enquire through our wholesale portal.