Need another size?
Request and send the item back within 7 days of receiving it. Include a prepaid, self-addressed satchel for the replacement item.
Returns & exchanges
A change of mind should be simple.
Clear timeframes, clear conditions and a step-by-step way to send your item back.
7 daysRequest and send exchanges
30 daysRequest and send refunds
$10 per itemChange-of-mind processing fee
Start here
Choose the return path that fits.
Changed your mind?
Request and send your return within 30 days. A $10 processing fee per returned item applies to change-of-mind and size-related returns.
Something isn’t right?
Email photos and your order number before posting the item. Confirmed faulty items do not attract the $10 processing fee.
1. Check the item
Items must be unworn, unwashed and in original condition, with swing tickets and labels still attached.
2. Post your return
Send it with tracking to:
Claire Powell Returns
PO Box 938
Buddina QLD 4575
Australia
For an exchange, enclose a prepaid, self-addressed satchel.
3. Email the details
Email returns@clairepowell.com.au with your order number, what you would like us to do, and the return tracking details.
4. Processing
We aim to process your exchange or refund within one business day of receiving the return and tracking information. Banks and payment providers may need additional time to display a refund.
Faulty items and consumer rights
Email clear photos, a short description and your order number before returning a suspected faulty item. Confirmed faults are handled in line with Australian Consumer Law. Nothing on this page limits your statutory consumer rights.
Not sure which option applies?
Tell us your order number and what happened. We’ll point you in the right direction.